Our Policies

Effective Date: October 1, 2025

1. Acceptance of Terms
These Terms of Service govern your access to and use of the Groundforce Digital website, as well as your purchase and use of any consulting products or services. By accessing our website or purchasing our services, you agree to these terms. Groundforce Digital may update these terms at any time by posting updates and/or changes to this page. The effective date will be updated accordingly. Continued use after updates constitutes acceptance.

2. Services Provided
​​Groundforce Digital  provides digital strategy consulting, technology solutions, and related products or services.

3. User Accounts and Eligibility
Users must be at least 18 years old and provide accurate information when creating an account. Users are responsible for maintaining the confidentiality of their login credentials.

4. Payment and Refunds
Payment methods and refund policy will be specified at the time of purchase or in the relevant service agreement.

5. Intellectual Property
All materials, deliverables, and content provided by Groundforce Digital are the intellectual property of Groundforce Digital Ltd.

Groundforce^® and Groundforce Digital^® are registered trademarks of Groundforce Digital Ltd. in Canada and other jurisdictions. Any other company names mentioned on this site are the property of their respective owners.

Clients receive a non-transferable licence to use materials delivered by Groundforce for their own internal purposes. Sharing, reselling, or reproducing content is not permitted unless explicitly authorized in writing by Groundforce Digital Ltd. Groundforce reserves the right to take appropriate steps to protect its intellectual property rights.

6. User Conduct
Users must not use the website or services for unlawful, harassing, or infringing activities, or share access credentials with others.

7. Disclaimers and Limitation of Liability
Groundforce Digital provides information as-is and disclaims all warranties to the extent permitted by law. Liability is limited to the amount paid by the user for the service.

8. Termination
Groundforce Digital reserves the right to suspend or terminate accounts for violations of these terms, with or without notice.

9. Governing Law
These terms are governed by the laws of Ontario, Canada, and disputes will first be addressed through mediation, followed by arbitration if unresolved, unless otherwise specified.

10. Privacy
See our Privacy and AI Use Policies for details on data collection and use.

11. Contact
Groundforce Digital Ltd., 123 Slater St., Suite 610, Ottawa, Ontario, K1P 5H2. Email: contact@groundforce.io.

Effective Date: October 1, 2025

Groundforce Digital is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect
We collect personal information such as your name, email, payment details, and usage data when you use our website, register for programs, or contact us.

2. How We Use Your Information
We use your data to provide services, process payments, communicate updates, improve our offerings, and comply with legal obligations.

3. Legal Bases for Processing
We process your data based on your consent, contract performance, legal obligations, and our legitimate interests.

4. Sharing and Disclosure
We may share your data with service providers (e.g., payment processors, analytics tools) and as required by law. International transfers are protected by standard contractual clauses.

5. Cookies and Tracking
We use cookies for analytics and site functionality, and you may disable cookies in your browser, but this may affect site performance.

6. Data Retention
Data is retained as long as necessary for service delivery and legal compliance, and may be anonymized for analytics. 

7. Your Rights
You have the right to request access, correction, deletion, or restriction of your personal data at any time by contacting us at contact@groundforce.io.

8. Security
We implement reasonable physical, electronic, and administrative safeguards to protect your information.

9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.

10. Changes to this Policy
We may update this policy and will post changes on this page. The effective date will be updated accordingly.

11. Contact
Groundforce Digital Ltd., 123 Slater St., Suite 610, Ottawa, Ontario, K1P 5H2. Email: contact@groundforce.io.

Effective Date: October 1, 2025

At Groundforce Digital, we use artificial intelligence (AI) tools to enhance our products and services. We are committed to using AI responsibly, and ethically.

1. Scope of AI Use
We use AI for tasks such as research, personalization, content generation, and analytics. All AI outputs are reviewed by qualified staff before delivery to clients or learners.

2. Human Oversight
AI is used to assist, not replace, human expertise. All decisions and deliverables involving AI are subject to human review and approval.

3. Ethical Principles
We strive for transparency, fairness, and privacy in all AI applications. We monitor for bias and work to prioritize diversity, equity, and inclusion in the selection of AI tools.

4. Data Protection
All AI tools and vendors must meet our privacy and security standards and comply with all Canadian data laws.

5. Training and Awareness
All staff using AI receive training on ethical use and harm reduction. We regularly review and update our practices as technology evolves.

6. Disclosure
Some written or visual content created by Groundforce Digital may have been assisted by AI, in line with our ethical principles.

7. Feedback and Redress
Users and clients may report concerns about AI use to contact@groundforce.io. We review all reports and take corrective action where necessary.

8. Contact
Groundforce Digital Ltd., 123 Slater St., Suite 610, Ottawa, Ontario, K1P 5H2. Email: contact@groundforce.io.